Shipping Policy
Orders will be shipped to most places in Canada by courier or Canada Post. Orders placed take up to two days to process.
Please note that we do not ship to Northwest Territories, Yukon Territories, Nunavut, Newfoundland and Labrador
Ontario
- Free shipping is available (Up To 15 Business Days) for purchases over $150 (taxes excluded) to one address. Not available during our Anniversary/Customer Appreciation Sale.
- $25 Expedited Shipping is available (Up to 5 Business Days) regardless of purchase amount to one address. Not available during our Anniversary/Customer Appreciation Sale.
The following are excluding from these rates:
- Wedding Favours ($75 Flat Rate)
- Wax-sealed Gift Boxes ($25 Expedited Shipping - Up to 5 Business Days)
- Gift Baskets and Crates (not eligible for shipping and must be picked up in store)
- Wholesale orders (Please contact us for shipping/delivery options)
Quebec
- $35 Special Rate Shipping is available (Up To 15 Business Days) for purchases over $150 (taxes excluded) to one address.
- $50 Expedited Shipping is available (Up to 5 Business Days) regardless of purchase amount to one address.
The following are excluding from Free Shipping:
- Wedding Favours (Shipping rates based on weight)
- Wax-sealed Gift Boxes ($35 Expedited Shipping - Up to 5 Business Days)
- Gift Baskets and Crates (not eligible for shipping and must be picked up in store)
- Wholesale orders (Please contact us for shipping/delivery options)
All other provinces
- $35 Special Rate Shipping is available (Up To 15 Business Days) for purchases over $150 (taxes excluded) to one address.
- $50 Expedited Shipping is available (Up to 5 Business Days) regardless of purchase amount to one address.
*This excludes Northwest Territories, Yukon Territories, Nunavut, Newfoundland and Labrador.
The following are excluding from these rates:
- Wedding Favours (Shipping rates based on weight)
- Wax-sealed Gift Boxes ($50 Expedited Shipping - Up to 5 Business Days)
- Gift Baskets and Crates (not eligible for shipping and must be picked up in store)
- Wholesale Orders (Please contact us for shipping/delivery options)
Terms
Free shipping may take up to 15 business days and expedited shipping is up to 5 business days. While Della Terra Ltd. typically ships its products within 1-2 days of receiving an online order, we make no guarantees and will accept no liability (financial or otherwise) for a longer shipping time frame.
All packages will require a signature confirmation upon receipt, therefore timely delivery requires that the customer make themselves available at the destination point. Della Terra Ltd. is not responsible for any courier delays in shipments or those lost in transit.
Shipping rates are based on purchase price before taxes and shipping rates are applied. These rates are subject to change without notice. If these changes occur within 12 hours of your order and before your items have shipped, you will be given the option to cancel your order entirely, or proceed with new posted charges.
All pricing, taxes, shipping rates, etc. are listed and executed in Canadian dollars.
Shipping Exceptions
Please note that during our Anniversary/Customer Appreciation sale, Ontario Expedited Shipping (other than wax-seal gift boxes) and Free Shipping will not be available. We apologize for any inconvenience.
Della Terra will ship across Canada with the exceptions of Northwest Territories, Yukon Territories, Nunavut, Newfoundland and Labrador. Please contact us for rates to these geographic locations.
Wholesale orders, bulk party favour orders, gift baskets, gift crates, and wax-sealed gift boxes are also excluded from these rates.
Della Terra Ltd. will not ship to P.O. boxes nor outside of Canada at this time.